Refund policy

Because fragrances are personal-care items, returns are subject to the following conditions:
What can be returned
  • Damaged or defective items: Report within 48 hours of delivery with a photo/video. We will offer a replacement or full refund.
  • Wrong item sent: Report within 48 hours and we will replace it or refund you, including shipping costs.
  • Unopened products: May be returned within [7/14] days of delivery in original, unopened, sealed packaging. Return shipping is paid by the customer unless the return is our error.
What cannot be returned
  • Opened or used fragrances, oils, or custom blends (for hygiene reasons)
  • Custom-made or personalized blends, unless defective
  • Products returned without original packaging
Refund processing Approved refunds are processed within [5–10] business days to the original payment method. Cash on Delivery refunds are issued via Vodafone Cash / InstaPay / bank transfer.
How to request a return Contact us via WhatsApp/phone +20 11 43820501 or email info@whiffragrances.com with your order number and reason.